Reference

How pati29 Handles Your Account Privacy

Your account data — including wallet details from DANA, OVO, or GoPay transactions — is handled with clear rules you can read and act on.

Data collected with purposeDANA, OVO, GoPay transaction recordsAccount access logs kept securelyYour right to request data deletionDirect contact path for privacy concerns
pati29 How pati29 Handles Your Account Privacy
DATA HANDLING STANDARDS

How We Keep Your Information Safe

Encrypted Wallet Data

All payment-linked data — DANA account references, OVO numbers, GoPay transaction IDs — is stored using encryption. This means the raw identifier is never stored in plain text. Even if a record were accessed without authorisation, your wallet details remain unreadable without the decryption key held separately.

Cookie Usage and Control

We use session cookies to keep you logged in across your browsing session and functional cookies to remember your preferred language and wallet type. We do not use third-party advertising cookies. You can clear cookies through your browser or mobile device settings at any time, though doing so will log you out of your active session.

Account Access Logs

Every login to your pati29 account is logged with a timestamp, device type, and approximate location derived from your IP address. If we detect a login from an unfamiliar device or region, we may trigger a verification step via OTP before granting full access. You can view recent login activity inside your account settings.

Data Retention Rules

We keep your account data for as long as your account is active. Once an account is closed, personal data is either deleted or anonymised within the period required under applicable Indonesian regulations. Transaction records linked to GoPay or DANA payments may be retained longer where local law requires it for financial compliance purposes.

Third-Party Access Limits

We share data with third-party services only where necessary — for example, with payment processors handling your OVO or DANA transaction, or with identity verification partners required by our compliance process. These partners are bound by data handling agreements and are not permitted to use your information for any purpose outside the transaction.

Your Rights Over Your Data

You can request a copy of the data we hold, ask us to correct inaccurate information, or request that we delete your account and associated records. Submit these requests through live chat, email, or the privacy section in your account settings. We handle all requests in line with the applicable data protection rules for your region.

REACH OUR PRIVACY TEAM

How to Contact Us About Your Data

Team online

Live Chat Support

Open the chat icon on any page of pati29 and select 'Account & Privacy' from the topic menu. Our Indonesia support team can help you submit a data access request, flag a concern, or confirm what information we hold on your account.

Email Privacy Request

Send a written request to our privacy contact address listed in the footer. Include your registered account username and the specific data action you are requesting — access, correction, or deletion. We aim to respond to all privacy emails within a reasonable timeframe.

Account Settings Path

Log into your pati29 account, go to Settings, then select 'Privacy & Data'. From there you can review the information stored on your profile, update contact details, or submit a deletion request directly without contacting support.

Common Questions About Our Privacy Policy

Below are the questions we hear most often about how pati29 handles account data, wallet information, and your rights as someone who has registered with us. If your question is not covered here, the fastest path is live chat — select 'Account & Privacy' from the topic list and a support agent will help you directly.

We collect your name, contact email or phone number, and the wallet identifier you use to fund your account — such as your DANA phone number or OVO account reference. We also log the device and IP address used during registration. We collect only what is needed to verify your identity and run your account.

Yes, but only in encrypted form. When you link a DANA or GoPay wallet for deposits or withdrawals, we store the account reference needed to process those transactions. This data is encrypted at rest and is never shared with third parties beyond the payment processor handling your transaction.

You can. Log into your account, go to Settings, then 'Privacy & Data', and submit a data access request. Alternatively, send a request via email or live chat with your registered username. We will compile a summary of the personal data we hold and send it to your registered contact within a reasonable period.

Submit a deletion request through the 'Privacy & Data' section in your account settings, or contact us via live chat or email. Once we receive and verify your request, we will delete or anonymise your personal data within the timeframe required under applicable Indonesian data rules. Some transaction records may be retained where local law requires it.

Your data is accessible internally only to the teams that need it — account operations, compliance, and support. Externally, we share only with payment processors like those handling your OVO or DANA transactions, and only the data required for that specific transaction. We do not sell or trade your personal data to any third party.

We use session cookies to keep you logged in and functional cookies to remember your settings, such as your preferred wallet type. We do not place advertising or tracking cookies from third-party ad networks. You can disable or clear cookies in your browser or phone settings at any time — note that doing so will end your current session.

Personal profile data is deleted or anonymised after your account is closed, within the period set by applicable Indonesian regulations. Transaction records — including records of DANA, OVO, or GoPay deposits and withdrawals — may be held longer where financial compliance rules require it. We do not keep data beyond what is legally or operationally necessary.

Yes. The same data handling rules apply whether you access pati29 through a desktop browser or a mobile browser on Android or iOS. Session cookies, login logs, and wallet data are handled identically regardless of the device you use. You can review and manage your privacy settings from the account settings page on any device.

When you reset your password, we log the request with a timestamp and the device used — this is part of our account security record. If you update your linked wallet, for example switching from OVO to GoPay, the old wallet reference is removed from your active payment profile, though it may remain in historical transaction logs as required by compliance rules.

Open live chat on pati29 and select 'Account & Privacy', or send a written note to our privacy contact email in the footer. Describe the concern clearly and include your registered username. Our team reviews all privacy reports and will follow up directly to confirm the action taken. We take all reports seriously and aim to respond promptly.